Somethings you accept when you sign up for Ampli
When you sign up to the Ampli app (App) and add an account, we will use your transaction and other information to present you with tailored offers, recommendations and marketing in the App from us, other RBC companies, and Third Parties.
We may present to you through the App offers for pre-approved credit and other products from Royal Bank of Canada. To do so, Royal Bank of Canada will need to make a soft inquiry about you to credit reporting agencies and by accepting these terms and conditions you consent to Royal Bank of Canada making such a soft inquiry. Note that a soft inquiry is a credit report check that is used solely for information purposes and it does not affect your credit score.
Tailored offers (including pre-approved credit offers), recommendations and marketing (Promotional Content) are all an integral part of the App. Promotional Content presented to each user may differ. All Offers may not be presented to all users. By accepting these terms and conditions you accept that we will present you with Promotional Content. If you do not wish to be presented with Promotional Content, contact us using the contact information provided in the “Communication” section of these Terms and you can either deactivate or delete your account and terminate your use of the App and your access to the Services.
These terms are legally binding.
In these terms and conditions (Terms), we, us and our means RBC Ampli Inc., a direct wholly-owned subsidiary of RBC and you and your means the person who uses a Device to access the Services through the App. These Terms govern your access and use of the App and the Services.
Read and Agree. You must read and agree to these Terms, which are a legally binding contract between you and us, before you can use the App and access the Services.
By checking the box on-screen, you confirm (i) that you are the age of majority in the place where you live and (ii) that you have read and agree to these Terms. These Terms take effect on the date that you check the box on-screen. You cannot use the App or access the Services unless you have read and agreed to these Terms.
Keep a copy of the Terms. You can view these Terms from a link in the App and on the website http://www.Ampli.ca. We will email you with a link to these Terms at the email address you provide when you sign up for the App.
No changes to other agreements. Unless expressly provided otherwise herein, these Terms do not replace any other agreement you may have with us or any RBC companies (now or in the future), including any consent or preference regarding the collection, use and disclosure of your personal information. All of the terms of your other agreements with us or any other RBC companies continue to apply.
Please see the definitions section at the end of these Terms for any other capitalized words not otherwise defined.
What we provide & how the App works.
Under these Terms, the Services means the features, functionality, content and information provided by us via the App and include any services that may be provided by Service Providers and Third Parties.
Some of the Services may be provided in whole or in part by Service Providers and Third Parties. The Services are currently available in English only, despite any language settings on your Device.
The Services and the App may not be accessible at all times. In addition, functionality, features, content or information may change, and may not always be available.
The Services currently provided by the App are set out below:
a) Connected Accounts & Aggregation
b) Earning Ampli Cash.
c) Cashing Out Ampli Cash.
d) Non-Cash Back Offers.
f) Promotional Services.
g) Codes & Code Benefits.
Information we collect and how we use it.
Collecting your personal information
We may from time to time collect information from and about you such as:
We may obtain this information from you, from service arrangements you make with or through us, from credit reporting agencies and financial institutions, from registries, from references you provide to us and from other sources, as is necessary for the provision of the Services and any products and services.
Using your personal information
We may from time to time use your personal information that we have collected as required by applicable law and for the following purposes:
Disclosing your personal information
We may from time to time disclose your personal information that we have collected, where not prohibited by applicable laws, as described below for the purposes described in the “Using your personal information” section:
Your right to access your personal information
You may obtain access to the personal information we hold about you at any time and review its content and accuracy, and have it amended as appropriate; however, access may be restricted as permitted or required by applicable laws. To request access to such information or to ask questions about our privacy policies contact us through the chat functionality in the App.
Our privacy policies
You may obtain more information about our privacy policies by visiting https://www.rbc.com/privacysecurity
Setting up Connected Accounts.
Use of Aggregation Service. You acknowledge that when you use the Aggregation Service, Aggregation Information is accessed and retrieved on your behalf, and not on behalf of the financial institution that provides your Connected Account. The Aggregation Service is not endorsed or sponsored by any financial institution that provides a Connected Account. You acknowledge that the financial institution that provides your Connected Account may not have consented to, and may not have knowledge of, the access to the Connected Accounts through the Aggregation Service. It is your responsibility to review your agreements with your financial institution to determine whether disclosure to another party that offers services such as Aggregation Services is allowed, what the consequences of such disclosure may be and your liability in connection with such disclosure.
Limitation of Liability. You agree that neither we nor any of our affiliates will be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if we have been advised of the possibility of such damages, resulting from: (a) the use or the inability to use the Aggregation Service; (b) the cost of getting substitute goods and services; (c) any products, data, information or services purchased or obtained or messages received or transactions entered into, through or from the Aggregation Service; (d) unauthorized access to or alteration of your transmissions or data; (e) statements or conduct of anyone on the Aggregation Service; or (f) any other matter relating to the Aggregation Service.
Indemnification. You agree to protect and fully compensate us and our affiliates for any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable legal fees) caused by or arising from your use of the Aggregation Service, your violation of these Terms or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any other party.
Do I have to pay any fees?
There are no fees to access the App or the Services. You are responsible for all costs associated with purchases you make using a Connected Account. You are responsible for all costs, fees, data plans and related charges associated with your use of any Device, and they are not reimbursable by us.
How will we contact each other?
You can contact us through the chat functionality in the App .
We will contact you and provide notices through the App and using the contact information you provided in the App. It is your responsibility to accurately input your contact information and keep it up to date. You understand that if you don’t provide accurate and up to date contact information, we may not be able to complete the signup process or otherwise contact you.
You authorize us to send push notifications to your Device in relation to the Services. In order to enable or to disable push notifications, you must adjust the settings on your Device. You understand that push notifications are unsecure and not encrypted and can be read by others if you allow them to view your Device. We provide push notifications for convenience and information purposes only.
How can you or we end these Terms?
Termination by us
Without prior notice and for any reason, we can (i) suspend or terminate your use of the App and access to the Services, and (ii) terminate part or all of these Terms or the Services. Any contest entries and any earned cash back that’s not cashed out prior to termination by us will be forfeit. We are not responsible for any loss or inconvenience that may result in such suspension or termination.
Termination by you.
At any time you can choose to terminate your use of the App and access to the Services by either:
Deactivating your Account
You have the option to deactivate your account in the Edit Profile section of the App. When you deactivate your account:
Deleting your Account
You have the option to delete your account in the Edit Profile section of the App. When you delete your account:
How will we tell you about any changes?
We can change (add, remove or alter) any part or feature of the Services, without giving you notice. Following any change, these Terms will continue to apply to all parts of the Services. Subject to legal and regulatory requirements, we can also change these Terms by giving you notice of the changes, before or after the changes take effect. If you use the App or access the Services after a change to these Terms, or after we have notified you of a change, you are deemed to have reviewed and accepted the new version of these Terms.
You are responsible for instructions and your secure use of the App.
You will be required to provide your email address to sign up to the App. You authorize us to accept and you agree to be responsible for any instruction given by you or purported to be given by you when using the App. Any instruction will have the same legal effect as if it was a written instruction and signed by you. When using the App and accessing the Services, you agree that you will take all steps necessary to ensure that you do not reveal any confidential information to anyone other than us. This includes making sure that other people cannot see your Device screen.
By choosing to install the App on your Device for the purpose of accessing the Services you consent to the installation of the App and any future updates or upgrades to the App. You may withdraw your consent by removing the App from your Device. Our mailing address is 20 Bay Street, 4th Floor, Toronto, ON M5J 2N8.
You must also:
Other entities help us provide the App and the Services.
We may use Third Parties and Service Providers to provide or to assist us in providing the Services or Third Party Services. Other than RBC companies, we do not sponsor or endorse any Third Party and we are not affiliated or associated with any Service Provider or Third Party.
When using the App and accessing the Services,
You agree that we, Third Parties, and Service Providers may use information and content you provide through the App and the Services to create use and distribute statistical, profiling, performance or operational reports about the App and the Services. These reports may be shared with Third Parties, in which case, the information in the reports will not be attributable to you.
In no event, even if a Service Provider is negligent, will the Service Provider be liable to you for any losses or damages caused by or in any way related to the App and the Services. Such losses or damages include without limitation (i) direct, incidental, indirect, consequential, special, aggravated, punitive or exemplary damages, (ii) loss of data, profits, information, opportunity, revenues and goodwill, and (iii) any other business interruption, commercial or economic losses.
We may receive fees when we refer you to Third Parties.
A Third Party may pay us, or we may receive from a Third Party, directly or indirectly, a referral fee when we refer you to the Third Party and you elect to purchase or obtain products or services from Third Party. The amount of any referral fee paid or received for referrals will not affect any fees you may be required to pay us or to the Third Party.
Appropriate use of the App.
Your use of the App and access to the Services must comply with these Terms and all applicable laws.
When using the App and accessing the Services, you will not:
You can use it, but you can’t keep it.
We grant you a non-exclusive and non-transferable single-user (non-concurrent) license to use the App, in accordance with these Terms. At any time, and at our sole discretion, we may limit, restrict, suspend, declare a moratorium on, or terminate your ability to access the App and any of the Services, and with notice to you, we may end the terms relating to the App, including the Services. If these Terms are terminated, you will destroy all copies of the App and all copies of any documentation for the App then in your possession. The grant of this license may not be assigned by you unless agreed upon in writing by us.
We retain at all times all ownership rights, including without limitation, copyright, in the App. You agree not to copy, reproduce, transfer copies or reverse engineer the App and not to disclose or distribute the App to Third Parties. We have no obligation to provide any training, maintenance, or other assistance for the App. We are the owner or licensee of all intellectual property rights subsisting on each screen made available through the App. Unless otherwise indicated, trademarks and logos, and all works, including texts, images, illustrations, software, HTML codes, audio clips and videos appearing on the Services are our property or those of our licensors, and without our express written permission, may not be reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part, in any form whatsoever, except for personal and non-commercial use, including viewing, printing or archiving of electronic copies of your App activities, in accordance with these Terms and as we may further instruct you. Service Providers and Third Parties retain their respective ownership rights, including all intellectual property rights, in their trademarks and logos that appear on the App and in the Services. Nothing in these Terms or on the App is to be interpreted as conferring a right to use our works, trademarks or logos in any other way or those of any RBC companies, Service Providers or Third Parties.
The App and the Services are provided “as is”.
We are providing you with the App and the Services on an “as is” and “as available” basis and do not make any representations or provide any warranties concerning them. Without limiting the foregoing, we expressly disclaim all warranties in connection with the App and/or the Services, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Read this carefully—it limits your right to sue us.
You are solely responsible for all information or content that you give us through the App, the Services and the Third Party Services.
We and RBC companies will not be responsible for any loss, damage, harm, injury, delay or inconvenience suffered or incurred by you with respect to: (i) these Terms, the App, the Services or the Third Party Service, (ii) any instruction given to, by or purported to be given by you in connection with the Services or Third Party Services, or (iii) any products or services you obtain or purchase from a us or from a Third Party to whom we refer you. Such losses, damages, injuries, delays and inconveniences include without limitation (i) direct, incidental, indirect, consequential, special, aggravated, punitive or exemplary damages, (ii) loss of data, profits, information, opportunity, revenues and goodwill, and (iii) any other business interruption, commercial or economic losses. The foregoing limitation of liability applies regardless of the cause of action, even if we or a RBC company have been advised of the possibility of such damages.
In addition, in no event, even if we are negligent or any RBC company is negligent, will we or any RBC company be liable for any loss or damage suffered by you that is caused by any one or more of the following:
You release and indemnify us for any claim, cost and liability incurred as a result of (i) your use of the App or access to the Services and Third Party Services, or (ii) your breach of these Terms.
Terms shown on-screen form part of these Terms.
There may be terms, conditions, instructions or disclaimers related to the Services, Third Party Services, or Offers displayed on the screens in the App, or when you click on icons or links on App screens. By using any of the Services, Third Party Services, or any Offers, you must access and agree that the terms, conditions, instructions or disclaimers apply to your use of or access to the applicable Services, Third Party Services, or Offers in addition to the terms and conditions of any other applicable agreements.
Electronic records = paper records.
Our records, including electronic records, including those of any Service Providers (whether used by them or us), regarding the App or the Services, including the retrieval, consolidation, organization and presentment of information, are final and conclusive. These records will be admissible in any legal, administrative or other proceedings. Furthermore, electronic data and records will be admissible as conclusive evidence of the contents of those records in the same manner as original paper documents. You waive any right to object to the introduction of any such electronic data or records into evidence.
Clicking = signing with a pen on paper.
These Terms and any related terms, conditions, instructions, disclaimers or documents may be accepted in electronic form and your acceptance is binding between you and us. Neither you nor we will contest the validity or enforceability of these Terms and any related documents because they were accepted or signed in electronic form.
Contract law stuff.
If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity or enforceability of the other provisions of these Terms. Our failure to enforce strict performance of any provisions of these Terms does not mean we have waived any provision or right. Neither the course of conduct between you and us, nor trade practice modifies any provision of these Terms. We may assign or transfer these Terms on notice to you. You may not assign or transfer these Terms or any of the obligations or rights under these Terms to any other person.
We have the right at all times to assign any or all of our rights and obligations under these Terms to an RBC company. The Services may then be delivered by the RBC company to whom we assign these Terms.
We will talk to each other in English.
You and we have expressly requested that these Terms and all related documents, including notices, be drawn up in the English language. Vous et nous avons expressément demandé que cette entente et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise. (Quebec only / Québec seulement).
What law applies?
These Terms will be governed by the laws of the Province or Territory in Canada in which you live and the federal laws of Canada applicable therein. If you live outside of Canada, these Terms will be exclusively governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You and we agree that the courts of the jurisdiction specified above shall have exclusive jurisdiction over each of us for the determination of any matter(s) arising out of these Terms.
What does everything mean?
Aggregation Service is defined in Section 3 of these Terms.
Ampli Cash means Canadian-currency cash back, earned on certain purchases of products and services from Participating Merchants.
Device means any mobile device, computer or other device you use to access the App and the Services.
Connected Account means one or more online accounts provided by a Canadian third party with which you have a relationship, maintain an account or engage in financial transactions that you have added to your Member Account.
Log-In Information means any information that you must enter to access Connected Account. It may include a client identification number, username, access code, password or other means of identification.
Member Account means your Ampli user account created when you sign up to the App and verify your account creation by email.
Offers means a promotional offer by us, another RBC company, or Third Party that permits you to receive cash back, discounts, enhanced services, benefits and other incentives or value.
Participating Merchant means a third party merchant that provides Offers in the App.
Qualifying Purchase means a purchase of a good or service using your Connected Account from a Participating Merchant that that complies with all Offer terms.
RBC means Royal Bank of Canada.
RBC companies means RBC, its direct and indirect subsidiaries and their successors and assigns
Services means the Services as defined by the “Services” section of these Terms.
Service Provider means a party retained by us to act on our behalf to provide, or to assist us in providing, the App and the Services.
Service Provider Services means content and information contained in the Services provided by any Service Provider.
Terms means these terms and conditions.
Third Party means any party other than you, us or a party when acting as a Service Provider. It includes our subsidiaries and affiliates, Participating Merchants, and parties who provide Third Party Services.
Third Party Services means any products or services provided by a Third Party that can be used or accessed on or through the App or a Third Party that we refer you to (including Participating Merchants) for other products and services.
You and your mean the person who uses a Device to access the App.
We, us and our means RBC Ampli Inc., a subsidiary of RBC.